5.0 A+ Service
Tami_K, April 2026
Great service. Our driver Alexander was prompt, friendly, and did a great job introducing us to Panama City on the way to our hotel. Highly recommend!
5.0 Viator is a great transfer service!
Sheila_F, April 2026
It was a great experience!!
Lucas was my driver and he was at the airport right on time. I wasn’t sure what time we’d be done through customs but it was quick! I really appreciated Lucas being there and us not having to wait!!
5.0 Good experience after a grueling flight
James_W, March 2026
Met us promptly even though our flight was delayed. Our driver was friendly and knowledagble. On the whole, a very good experience.
5.0 Easy Peasy
Heather_C, March 2026
Very convenient and timely! We got our luggage and saw my name on an iPad. The van was clean and safe.
5.0 Fast easy with great...
Leesa_S, March 2026
Fast easy with great communication ahead of time via Whatsapp. The driver was waiting for me in an easy to spot location. The ride was clean and fast.
5.0 Book now
Laquanda_T, February 2026
The driver was extremely patient with us in how long it took to get out of the airport after landing. We were meet at the airport exit with our name on the sign. Not sure of our drivers name but he drove safely and was very funny.
5.0 The driver was on time...
Gerd_P, February 2026
The driver was on time and very friendly we arrived safely with no issues. Good experience overall highly recommended.
2.0 Not what we were expecting
Janice_O, January 2026
Booked this as we prefer to take private transport to and from the airport when we go to a new country. The gentleman who picked us up was very nice and was driving a minibus. But the seatbelts didn’t work and the dashboard was lit up like a Christmas tree.
For the return trip however, we were picked up in a tiny car. The trunk would only fit our checked bags so our carryons had to be stacked in the front seat and we had to hold our backpacks in our laps. It was a very uncomfortable ride and we feel we would have been better off just taking an Uber.
Response from Host,
January 2026
Thank you for sharing your experience, and we apologize if the service did not fully meet your expectations.
For the arrival transfer, a bus was assigned. During this service, the dashboard warning lights were caused by a technical issue related to a fuse. We apologize for this inconvenience and would like to confirm that the issue has already been reviewed and resolved.
For the return transfer, as the reservation was for two passengers, a sedan vehicle was assigned, which is normally sufficient for this number of travelers. Vehicle assignments are based on the number of passengers confirmed in the booking. In cases where extra or oversized luggage is being transported, it is important to inform us in advance so we can arrange a larger vehicle and apply the corresponding costs for special requests.
We regret any inconvenience caused and appreciate your feedback, as it helps us improve our processes and enhance the passenger experience.
5.0 Excellent communication...
Joshua_E, January 2026
Excellent communication by the company. They arrived early even though our flight arrived earlier than expected. Provided a full van to transport family and luggage. Highly recommended.
2.0 OMG....Car Air Fresheners are too strong and too many
Willie_W, January 2026
Transportation arrived on time and was visible upon airport pickup and was early on the return trip from the hotel.
PROBLEM....the car was overwhelming with air fresheners it was horrible for us. Passengers allergies and medical conditions should be considered before using several overpowering air fresheners in the car. It was terrible this appears to be a problem throughout PANAMA, because this was not the only time we experienced this while riding in transportation. I do not recommend having to hang your head outside the window of the car just to be able to ride to your destination.
Response from Host,
January 2026
We sincerely appreciate you sharing your experience and are glad to know that the transportation service was punctual both upon arrival and on the return trip.
We are very sorry that the use of air fresheners was uncomfortable for you. In Panama, as a tropical country with high humidity levels, transportation vehicles commonly use air fresheners in a moderate way to help control odors and humidity, ensuring a clean and pleasant environment for most passengers.
We fully understand that every passenger is different and that what may be pleasant for some may not be for others, especially in cases of allergies or specific medical conditions. For this reason, it is very important that any allergy, sensitivity, or special requirement be communicated in advance, as we are not always aware of these conditions unless they are reported beforehand.
We take this type of feedback very seriously and use it to continue improving our services. We appreciate your observation, as it helps us strengthen our communication protocols with passengers, always with the goal of providing a comfortable and safe experience for everyone.
Thank you again for your comments and for trusting our services.
4.0 Very reliable and on...
TheHappy_N, January 2026
Very reliable and on time, the drive was smooth and relaxing and the driver was very pleasant. Recommend
5.0 Great service
Kamel_S, December 2025
Everyone was professional and courteous. The driver Oscar was on time and very helpful. Arrangement was perfect.
5.0 Great Service
ROBERT_S, November 2025
Very good, friendly service, well worth the price. If I come to this part of the world again I will use it again.
5.0 Airport pickup
Kathleen_C, November 2025
Great and on time - no issue with finding driver at airport. Comfortable van for 10 people with luggage
5.0 Great experience with...
Edward_G, November 2025
Great experience with pickup and to our destination, got there safely and enjoyed the ride while having fun with friends
5.0 Excellent choice!
Robert_F, November 2025
Excellent! Right there with our sign with our name as we exited the airport customs. He had the bus parked very close so it was just minutes from exit to loading and it really helped us make the most of our time with little stress.
5.0 Great experience
Jose_A, October 2025
Great experience. I'll reserve again. I liked the punctuality, courtesy and education of the driver.
Response from Host,
October 2025
Dear traveler,
Thank you so much for sharing your wonderful experience with us! We are delighted to know you enjoyed your tour and that our team helped make your visit to Panama special.
We truly appreciate your kind words and hope to welcome you back soon for another unforgettable adventure!
Warm regards,
5.0 Very Good Choice
Althea_R, September 2025
This was a good choice. It was so good to exit the airport and see your name printed with your ride already waiting. The vehicle was big and spacious and we drove comfortably with air conditioning. Our driver got us to our destination safely and especially quick.
5.0 Greetings Panama
Aja_S, September 2025
Great communication, friendly, patient and helpful . Thus service was convenient and very affordable
5.0 Easy instructions. Met me...
Chris_S, September 2025
Easy instructions. Met me just outside customs. Took a few minutes to bring the car around and we were on our way. Friendly driver.
4.0 Down time vacation with really nice Hotel perfect location
Ian_J, September 2025
On time friendly driver. I always use Viator always has the best availability for tours etc. Plus I get points to accumulate for future
5.0 Good Service and Attention
Carlos_E, August 2025
Excellent Service and attention.,eñOur. Flight was delayed and we arrived late and were waiting to transfer to our hotel
3.0 Poor business practices
Tenesia_R, August 2025
Booked travel for my family of 12. I put in my hotel upon booking and was confirmed via whatapp the next day. Only while already on my flight did I get a text saying my hotel was outside the city center and they would have to charge me additional fees. It sounded like a scam but I we already landed with a large group so I was left with no choice but to still use them. I'll give them a little leeway since I did book last minute but first thing they should have done before texting the confirmation was check the destination.
They did text saying the driver was there. The airport lost a bag and the driver did wait an hour for us to resolve the issue. The bus was a little dated but decent and the A/C was good. Extremely disappointed with how they do business but appreciative of the driver's patience and getting us to our destination.
Response from Host,
August 2025
Dear Customer,
First and foremost, we would like to sincerely thank you for your feedback and offer our most sincere apologies for any misunderstanding that may have occurred. Your opinion is very important to us, as it helps us continuously improve the information we provide to our travelers.
It is important to note that not all hotels are located within the urban area of Panama City. Specifically, for hotels located in Playa Bonita, the platform clearly states that the reserved service does not apply to that area and that a different booking code is required for transfers to or from this location. This information is also detailed in the confirmation voucher sent after completing the reservation.
According to our records, your request was submitted on August 2nd, and we provided a response on August 3rd at 12:56 p.m., within our established response period and prior to your flight’s arrival, which was scheduled for August 4th. Your reservation was also scheduled to begin on August 4th at 2:00 p.m., and we were not informed that you would be arriving a day earlier, which would have required separate coordination.
We deeply regret any inconvenience this situation may have caused. However, we believe it is important to clarify that using terms such as “scam” does not accurately reflect the facts, as the service coverage details were clearly provided both before and after the booking was made.
That said, we truly appreciate your kind words about the attention received from our team. We are pleased to know that our staff provided quality service, as customer care and satisfaction are always our top priority.
Should you have any further questions or need assistance, we remain at your full disposal and would be happy to help you on any future trip to Panama.
5.0 Safe, friendly service....
Shenavia_S, August 2025
Safe, friendly service. Our driver was waiting for us at the airport, sign in hand and assisted us to the vehicle.
5.0 Service with a smile
Stacy_D, August 2025
My flight was two hours late and he was there with no problem. They responded right away when I texted them.
5.0 welcome to Panama
Lilliam_F, July 2025
we lost the connection and had to re schedule the pick up for the next day . they re scheduled without any issue and the driver was on time and ready for uour pickup .
5.0 Punctual and professional...
Cindy_B, June 2025
Punctual and professional and he was very courteous . There is nothing more to say about the driver .
5.0 Driver met us at...
Jeanine_A, May 2025
Driver met us at arrivals, as promised. He was friendly and vehicle was clean and nice. It was a seamless experience.
5.0 The driver was very...
Walter_F, April 2025
The driver was very professional and took us to our hotel without any issues. I have no issues or complaints.
1.0 Rough ride
Alecia_M, February 2025
Rough ride to our resort. A couple of people in our group got sick from the trip. Ended up canceling our return to the airport to try a different company instead.
Response from Host,
March 2025
Thank you very much for your collaboration. Our clients' opinions are very important to us, they help us improve our services.
We apologize for what happened, but it is the first time that we have received a comment of this nature. Please, if you can be more precise about what happened for us to find a solution, since we do not understand how they got sick from a 40-minute transfer, especially if they were all young passengers.
5.0 Great option for airport transfer
Connor_O, February 2025
100% as advertised. Was waiting at exit with sign and our name. Private transfer to our hotel. Very easy and driver was friendly.
5.0 AirPort transfer
Karin_L, February 2025
Great experience. Everything went as expected. Driver was waiting for us as outlined in the instructions.
5.0 Good value
Ron_N, January 2025
Transfer was prompt - vehicle had AC - driver was great he pointed out key landmarks on the way to the hotel
3.0 I told them I needed a...
Barbara_P, January 2025
I told them I needed a van to transport my husband's wheelchair and our luggage...they sent a small car.
They did give us another car right away.
Response from Host,
January 2025
First of all, thank you very much for your comment. We apologize since the vehicles are assigned per person and in your case there were two, it was not understood that it was a wheelchair. In these cases, other vehicles are used, so they maintain additional costs.
Since it was our responsibility not to have seen your observation, you were not charged, and a solution was immediately given to locate another vehicle for your transfer.
5.0 Great Service
Michael_B, January 2025
Great customer service
Was met at airport… easy pickup
Smooth ride
Great conversation
Driver was very professional
Response from Host,
January 2025
First of all, we would like to sincerely thank you for sharing your feedback and rating our services. Your opinion is a valuable reference for other passengers and motivates us to continue offering the best possible experience.
3.0 Vehicle Not Matching Photo
viper52, January 2025
Our Transfer was fine, but the vehicle shown in the picture is not what we got. The photos show a white van. We got picked up at the airport in an old/loud 15 passenger tour bus. Same bus for airport drop off.
Response from Host,
January 2025
First of all, thank you very much for leaving your comment, this helps us to correct and see what we can improve. Please could you tell me the date on which your transfer took place so that I can follow up on what equipment was used.
4.0 Transportation ok but won’t message back to confirm so be ready to have to hound them for confirmation
Catherine_H, December 2024
Pickup at the airport went great. Person was at the spot at the time with a sign with our name on it. I’m only giving four stars due to the hiccups getting the return trip. I booked the two way transfer but I had no contact from them. I reached out three times over four hours the day before to finally get the pickup set up. Day of I reached out on WhatsApp to make sure they were coming - no response at all. They showed up right on time so it was ok just really stressful.
Response from Host,
January 2025
Thank you for this comment, this helps us evaluate our staff and ensure that this does not happen again.
5.0 Efficiently perfect!
Keith_C, December 2024
Perfect! Drive was there waiting with sign, loaded our stuff, took us to the market to shop, was very patient and got us safely to our destination. Very efficient!!
5.0 Perfect pickup. Driver...
Melissa_H, December 2024
Perfect pickup. Driver was there when I arrived and got me right to my hotel. Would recommend. 5 stars
Response from Host,
December 2024
Thank you very much for your comments, we are here to serve you.
5.0 Reliable transport.
Lauri_V, December 2024
Standing at the exit of customs with a sign, in spite of our late arrival of our flight. Clean car, safe driving.
Response from Host,
December 2024
Thank you very much for your comments, we are here to serve you.
5.0 great service
Mayura_P, December 2024
The driver was on time and ready for us. He spoke a little English but was very friendly. the drive to and from the airport was not bad
Response from Host,
December 2024
It was a pleasure for us, thank you very much for your comments, they are very important
for our future clients.
5.0 First time in Panama
catrina_B, October 2024
First time in Panama and our driver called my name as I walked past him. Amazing! He told us a little bit about the city which was very nice. Thank you!
5.0 Transfer
Philip_G, September 2024
I issues with transfer. Very kind and courtortosic . Time was punctual. No problem
Getting a hold of driver.
5.0 Awesome experience
Toranio_T, August 2024
Everything went smooth. Once I got through customs, my driver was there waiting. He didn’t speak good English and I don’t speak good Spanish but we had a good conversation thanks to google translate.
Response from Host,
August 2024
Thank you for helping us with your comments, it is a pleasure for us to receive you.
1.0 Unprofessional Service!!
nursevalentine, August 2024
This was the worst experience I have ever had with a transfer ever!! Upon arrival at the airport and going to the Fascinating Adventures Travel booth, I had to wait 30mins for my ride. I was picked up in a beat-up car that appeared to be an employee's personal car. The gentle man was very nice. But it definitely, was not one of the nice vans that are advertised. I paid for a round-trip transfer. I changed my return day to a day earlier. I called Fascinating Adventures and sent a written request as was recommended upon my call to the company. I was told that it was taken care of and that I would receive a email confirmation. I never received written confirmation and could never reach anyone again by phone. I have to pay another company to provide transportation to the airport.
Response from Host,
August 2024
First, thank you very much for leaving your opinion, it is very important for the company because thanks to you, we can correct all our faults.
The photos are some of the equipment we handle, but we use other equipment, depending on the number of passengers we are receiving, in this case it was a sedan and not an SUV.
Regarding the case of the pick-up, it is very important to make the changes in advance, especially if the change is a day before and during office hours, since we must guarantee to be able to organize it in advance, because we work with a service logistics already organized, according to our reservations.
We apologize.
5.0 Exceptional
mckenzieandre1, August 2024
Service was great 10/10 It was a lovely tour through the city it was great and the driver was friendly definitely using this service again .
Response from Host,
August 2024
Thank you for helping us with your comments, it is a pleasure for us to receive you.
5.0 On-Time and Responsive Transport Service
Melissa_F, July 2024
On-time and easy pick-up at the airport with a straight away to our hotel after a late evening arrival from the U.S. And, our return to the airport a few days later had to be rescheduled for earlier due to political protests. This company was very responsive to our request to change our departure time and they got us to the airport safely.
Response from Host,
August 2024
Thank you for helping us with your comments, it is a pleasure for us to receive you.
5.0 Both drivers where on...
Maria_C, June 2024
Both drivers where on time and the person that helped me to accommodate my transfer was very friendly
Response from Host,
July 2024
Thank you for helping us with your comments
5.0 Excellent Airport Transfer
Lisa_K, June 2024
Very professional, we had several time delays with our flight - excellent communication and the driver was at the expected place. The driver was courteous and told us about different places as we drove to the hotel.
Response from Host,
July 2024
Thank you for helping us with your comments
4.0 Easy!
Jada_E, June 2024
Communicative, helpful, was a little late to the airport but not too much. Driver was efficient, safe, and very kind. Great introduction to Panama.
Response from Host,
June 2024
Thank you for helping us with your comments
