1.0 They were a no show. AVOID AVOID.
LibbyK-001, April 2019
I rate them ZERO. A sham and dodgy company. We have waited 2.5 hours for a pickup. Hotel has called them multiple times - both numbers apparently switched off! Website says 24/7 availability. Tripadvisor sent me multiple confirmations of my booking and advice to print tickets in lead up to our tour the last of which I received just days before. My once in a lifetime trip ruined! Now we haven’t anytime to look at rebooking and do the sacred valley and we also now need to spend time chasing a refund from trip-advisor. Words cannot express the dismay and disappointment we feel right now toward this company. I believe in karma, and yes it is coming to get you!!!
You should be ashamed not just for your poor and unscrupulous practices, but for shaming your own people’s. Peruvians are wonderful for the most part, our Hótel staff were so apologetic and ashamed of you and the reputation and impression you created for them and tourism in Peru.
Response from Host,
May 2019
It is very good to have your comment and in fact we take part of this as a very primordial way since this will allow us in the future to take things very carefully.
however, we simply inform you due to the lack of coordination in emails, or phone calls. we do not have direct access to that. and many times your telephone line is international.
We have made the cordinations of the services but our suppliers and servers made a mixture and did not provide the requested service.
in advance, we only need to send you our apologies and setbacks. of course his money return was made.
Personally as Owner of the travel agency, I was traveling for health reasons and I could not take quick action on the facts, and on my return I could see the bad practice and organization of these services.
In fact I have already taken action on what happened. and since we are a very serious agency and with very good grades and comments can not incur failures.
We thank you again for your trust and my sincere apologies to you.
5.0 Richard is the best—highly recommend his tour!!
Laropela, May 2018
We had an amazing time on our private tour of the Sacred Valley!! Richard is extremely knowledgeable and personable, our day with him was elevated by his vast knowledge of the history, spirituality, and the overall rich culture of the Inca people. His enthusiasm for educating us and willingness to answer our many questions was such a wonderful complement to the sites he took us to visit. We didn’t initially have a Sacred Valley tour planned and we are so glad we decided to book a tour with Richard—it was one of the highlights of our trip!
Response from Host,
November 2018
Dear Costumer.
I appreciate your comment a lot and the time i take you to do the same. in fact every day we do the best of us to be able to offer you the best option and travel with us safely and guaranteed, but also enjoy your entire trip.
Thank you very much and we await your recommendations.
5.0 When in Cusco, don't miss the viator...
TatianaS_L, June 2016
When in Cusco, don't miss the viator private tour to Sacred Valley! Their staff is completely prepared to show you and teach you about the history and particularities of each site. My guide was Richard, he was absolutely great. If you can, ask for him.
Response from Host,
April 2022
Dear Costumer.
I appreciate your comment a lot and the time i take you to do the same. in fact every day we do the best of us to be able to offer you the best option and travel with us safely and guaranteed, but also enjoy your entire trip.
Thank you very much and we await your recommendations.
