4.0 Amazing views and great time
Philip k, June 2026
After leaving the ship they reached out to us to make sure they did not leave without us. Once we arrived at the location they gave us clear answers to everything we asked. We chose the horseback riding and atv ride. The scenery was beautiful on the horseback ride, they brought us through the water and it was amazing. When we got back we decided to not do the atv ride due to the dust so we have no review on that, overall it was a great experience and it was everything they advertised.
1.0 ATV + Horseback Riding: Headline: Major Safety Concerns & Poor Communication – Not Recommended
ngibson715, April 2026
Our family was looking forward to this excursion more than anything else on our trip, but it turned out to be a disappointing and, more importantly, unsafe experience. I would not recommend this tour to anyone, especially families with minors.
Pre-Tour Communication
The issues began before we even arrived. There was zero proactive communication regarding pickup times. I had to send three separate messages to get the details. Even then, I received conflicting times simultaneously from two different people via WhatsApp and the Viator portal.
ATV Experience: Negligence & Mechanical Failures
Safety was non-existent during the ATV portion of the tour:
Waivers: Upon arrival, the staff allowed my minor children (14 and 17) to sign their own legal consent forms.
Language Barrier: Despite booking an English-speaking tour, our guide spoke very little English and could not provide adequate safety instructions.
Lack of Training: My daughters have never ridden ATVs. When I asked for instructions, the guide tried to start the tour immediately. After I insisted, he only pointed out the brake and accelerator.
Accident: Within the first minute, my 14-year-old drove into a ravine and the ATV flipped. She suffered cuts and scrapes. The staff never asked if she was okay and never offered first aid.
Equipment Quality: The vehicles were in terrible condition. My ATV stalled seven times during the 45-minute ride, and my daughter’s stalled three times.
Horseback Riding: Safety Risks
While the horseback riding guide spoke English and gave better instructions, the safety issues continued:
Unsuitable Horses: Shortly after starting, the guide admitted he told the staff not to give me my specific horse because it was known to kick when others got close.
Dangerous Incident: Despite my best efforts to keep distance, another horse approached and mine began kicking and bucking. I had to insist on a horse swap immediately. Even after the guide took over that horse, the animal remained agitated and difficult to handle.
Final Verdict
This was not a professional or safe operation. Between the mechanical failures of the ATVs and being placed on a horse known to be reactive, I felt our safety was disregarded at every turn. Please look elsewhere if you want a secure and enjoyable experience for your family.
Response from Host,
May 2026
Thank you for taking the time to share your experience. We take every safety concern seriously, and reading your review was genuinely difficult for our team.
We want to address a few points for the benefit of other travelers reading this.
Regarding communication, our standard process is to send pickup details through Viator and confirm via WhatsApp the day before. We're reviewing this booking to understand where the times got crossed, and we appreciate you flagging it.
For the ATV portion, our safety protocol requires a parent or legal guardian to sign waivers for any minor. Our guides give a full pre-ride briefing in the language the booking was made in. After reviewing internal records and speaking with the guide team, our account of that morning differs from what's described here. That said, we hear you, and we are using this feedback to retrain the team on how briefings are delivered so no guest ever feels rushed or unsure before getting on a vehicle.
We are sincerely sorry your daughter took a fall. Minor spills can happen on trail rides, but every guest deserves to be checked on immediately, and we're reinforcing that with our staff.
For the horseback portion, horse pairing is done by our lead wrangler based on rider experience. We're looking into the specific exchange you described with our guide because the suggestion that a horse known to kick was assigned to a guest is not consistent with how we operate.
We genuinely wish your family's day with us had gone differently. Future guests, please know that thousands of families ride with us each year safely, and we welcome any questions before booking.
5.0 Exceptional experience!!
Ella W, March 2026
This was the best cruise excursion we booked for our spring break trip. We got off the boat early and got to the stand around 8:10 local time. We were able to have a private ATV experience with a very attentive guide and lots of photo opportunities. We even stopped at an overlook to take more photos and ask questions about the island. The horseback riding experience was wonderful. The guides were very experienced with helping each guest feel comfortable in their horse. They also stopped to take photos of us on our horses!! We never got hounded to purchase anything so that was very nice. Very safe and well organized!!
5.0 Fun Day
Beatrice_B, February 2026
Our tour guide on the ATV was amazing weather was beautiful kids loved it. The horseback riding was fun
5.0 AMAZING!
ntran76, February 2026
We had such a GREAT time on this excursion! Everyone from our driver picking us up to our guides were so great, friendly, and professional!! We would definitely use them again!
5.0 One of a kind experience
Matt, January 2026
Booked this trip instead of the official cruise line excursions, and wound up with a private adventure for just the two of us which was an amazing bonus. Expected a little more information on Roatan and/or the rainforest or some of the plant/animal life we were seeing (the guides mostly talked among themselves throughout), but the views and experience of riding a horse through the water more than made up for it. Both ATVs and horses were incredible. Highly recommended!
5.0 A great Experience!!!
calvin_k, January 2026
My Family had an awesome time with ATV and Horseback riding. Henry was great guide for us on the ATV’s. We enjoyed the twist and turns. Great views by the water. Horseback was amazing as well. Riding thru the water a can’t miss. Definitely a Must do when you come to Mahogany Bay.
5.0 Rain only enhanced our experience
AngelaRinTX, December 2025
Horseback Riding and ATV was out best excursion this trip. It was pouring rain the whole morning but the team still made every experience incredible. Omar was out ATV guide and deserves special mention for his clear love of the island and sharing with us more about the people, culture and history of Roatan interspersed amongst thrilling (and extremely muddy) ATVing. We LOVED it all!
2.0 Meh
Roam41917901714, December 2025
Not a great experience. Horses were malnourished and skinny. Horses also seemed to have a lot of indigestion problems, other than just a normal bowel movement. Over worked and under fed. As far as the ATVs, one stalled out 4 times, causing us to have to stop and start. At one point we didn’t know if it would even start again. One also had the whole chain come off, which was quickly fixed but should have never happened. Everyone was nice but wouldn’t waste money here.
Response from Host,
January 2026
Thank you for your feedback. We're sorry your experience fell short of expectations.
Regarding the horses, Xplore Roatan runs a horse rescue program rehabilitating neglected horses from across the island. On busy days, rescue horses in recovery are kept in the same area as our working horses, which can create a misleading impression. Our trail horses have a naturally lean build from daily activity in a tropical climate, and a resident veterinarian provides regular health assessments and care. We're adding signage to help guests understand which horses are in our rescue program.
We apologize for the ATV breakdowns and the delay returning to your port. Recent heavy rainfall created challenging trail conditions that affected equipment performance. We've addressed this with our mechanic team and increased maintenance checks. The transportation delay is unacceptable, and we're reviewing our procedures to prevent this from happening again.
We take this feedback seriously and are committed to improving.
1.0 Beware!
Kody_D, December 2025
Horses looked underfeed. Left us sitting for an hour after our excursion before we could go back to our port. ATV's broke down 1-7 times for several of our members. No apologies for ATV's not working. No apologies for not having a driver. Very much a waste of money. Be advised.
Response from Host,
January 2026
Thank you for taking the time to share your feedback.
We'd like to address your concerns about our horses. Xplore Roatan operates a horse rescue program where we rehabilitate neglected and abandoned horses from across the island. On busy days, all horses are kept together in the main pen, including those currently in recovery. This may have led to the impression that our working horses are malnourished when guests are actually seeing rescue horses receiving care.
Our working trail horses are active throughout the day in a tropical climate, which naturally gives them a leaner build compared to show horses or stable horses in cooler climates. A resident veterinarian oversees the health and wellbeing of all our horses through regular assessments and ongoing care. We're currently installing signage at our facility to help guests understand our rescue program.
Regarding the ATVs, recent heavy rainfall created muddy trail conditions that can cause mechanical issues like chain slippage. We've instructed our mechanic team to evaluate solutions and have increased pre-tour inspections to prevent these problems.
We're sorry the experience didn't meet your expectations and appreciate you bringing these issues to our attention.
5.0 Excitment and Adventure from the Jungle to the Beach and Back.
300kylel, December 2025
We have been to Roatan multiple times over the last 15 years and we have always gone to the West End beach area and had a great time snorkeling and enjoying the day. We decided we wanted to try something different this year.
Because we have always felt safe, and the locals have always been helpful, and most have spoken english, and the island is so small and you can get back to port so quickly, we were very comfortable booking an excursion from a Non-cruise company which we knew would save a lot of money.
We chose Xplore Roatan based on some of the reviews and we were not disappointed. We have ridden horses on the ocean before in another country, but the ride was short and the scenary was not great. But first, from the moment we booked, Xplore communicated via email and then text to make sure we knew where to meet up the day of the excursion. We had on board wifi, they even texted the night before the excursion to make sure of the time for pickup.
When we got to Port, we were instructed to meet on the main street outside of the port terminal (Royal Caribbean is farther away from the excursion than the other ships). After making it through the gauntlent of people selling things, there are a million taxi drivers offering their services right outside the gate. They asked where we wanted to go and we told them we were looking for Xplore Roatan and one of the nice young men walked us right over to where the person was holding up the company sign. The company rep had our name on his list, so I knew I was where I was supposed to be. A few minutes later, a different local young man did the same thing for another couple from our ship and that completed our group and we were put in a small tour bus and off to our adventure. Much easier than I thought it would be. Again, the locals in Roatan have always been so nice...more to come on that.
We chose to do horseback riding first because it had rained hard in the morning and our guide told us we would likely get muddy on the ATV's and would probably enjoy ridiing the horses more before we were muddy. The horses were well behaved, easy to ride, and if you don't have any experience, will follow the leader, if you have any experience, they will do what you want them to do with the most gentle of commands.
The ride through the jungle WAS GORGEOUS! It lasted about 20-30 minutes to the beach, and was a narrow and windy path that was fun to ride. It was under the canopy of the jungle the entire time. You were immersed in the jungle and it was awesome. Bug spray is a good idea to keep down the horse fly's and other insects.
We arrived at the beach, took some photos, then rode down into the water and spent about 10 minutes riding in the ocean, again, a beautiful experience. There is something magical about feeling the water lap against you while riding the horse. Wear water shoes, or you can just ride barefoot which is what we did. Then back up through the jungle to where we started. In all, about 1 hour of pure bliss. We did a similar excursion on St. Martaan, and this was better by far. There were only 4 of us in the group and it was intimate and slow paced and fantastic.
Then it was time for the ATC portion. For this part, we were added to another group that was just getting ready to go out which was not a big deal. We didn't book with the other couple that we joined up with from our ship so we weren't trying to keep a small group. There was about 10 of us total plus the guides. After a (Really quick) safety lesson on ATV's, we were off riding back down through the jungle again. This time again up and down winding paths and tracks that were decently aggressive if you wanted to be. You were allowed to slow down and go super slow if you needed to, or hang back a little and rip it up a bit if you wanted. The guides were there if there was an issue, but they pretty much let people do what they were comfortable doing. It had just rained and there were some big puddles and a lot of loose ground. It was a playground for fishtails and mud flinging. We rode all the way down to the beach, stopped to take some photos and take a break, then jumped back on and rode back up to where we started. Again, about 45mins to 1 hour total.
This excursion was by far one of the most fun times my wife an I have had in a long time. We are both in our early 50's. We have zip lined, snorkeled, and other things like that. It's been 20 years since we rode ATV's and 7 or 8 years since we rode horses. Xplore Roatan knocked this one out of the park for us.
Back to locals and how great they are. The other couple had never been to Roatan. They really wanted to go to the beach. So they asked if the driver could take us somewhere else instead of back to our ship. Xplore said they would allow that as part of the package, but then transportation back to the ship would be on our own which is totally fair and understanable. We asked our Driver if he would take us to West End and then would he be willing to come back and pick us up and take us to our ship for all aboard? He said that for $30 total, he would drive the four of us to West End, wait with us, and then drive us back to the ship at whatever time we were ready.
I LOVE ROATAN!!! Thank You XPplore Roatan. you made our day so much fun. I surprised my wife with this excursion because it was our 30th anniversary and we wanted to be young kids again. You totally make it happen for us. Great job.
5.0 Amazing experience! The...
Yasmin_M, December 2025
Amazing experience! The tour guides were very kind And took lots of photos for us I would definitely recommend this excursion.
5.0 Josue is the man
Arlene_c, December 2025
Omg I had tears of joy the whole time. Request josue he showed us in amazing time from the jungle to the beach this experience was well worth it and made our vacation unforgettable. I can't wait to come back they really show us an amazing time
3.0 Honest review.
Malissa_b, November 2025
Instructors were very friendly and knowledgeable! Only bad thing is they didnt offer mosquitoe spray. We were attacked by mosquitoes! By the time we were done horseback rodding. We had around 100 bites on our legs and arms.
Response from Host,
November 2025
Thank you for your feedback! We're glad you enjoyed our friendly and knowledgeable instructors.
We sincerely apologize about the mosquitoes, that's not the experience we want for our guests! Unfortunately, our previous tour purchased our last bottle of bug spray that day, and our new order hadn't arrived yet. We normally keep repellent on hand and would have provided it to you at no charge.
We're now maintaining better backup stock to ensure this doesn't happen again, especially during mosquito season.
We appreciate you bringing this to our attention and would be happy to welcome you back to Roatan in the future!
Safe travels!
5.0 Exhilarating!
Ciara N, October 2025
This was my fav excursion of them all! Wonderful way to spend my birthday. The meet up was complicated 😂😂 we actually had some locals that contacted our driver. There's a million guys holding signs and your just looking through a sea of faces for your ppl. That was a bit unnerving, but luckily a local guy was nice enough to call them for us.
Once we were picked up it was sweet. The atvs were the BEST part! Talk about thrilling 😎🫶🏾😂😂the tour guide def took on us a rocky ride, which I loved because I had hoped it wouldn't be all boring straight trail. It was giving tropical jungle for real! We went up and down hills, rode over huge branches and rocks and ended up on a beautiful beach 🥰😍we were allowed to roam on our own for a while before we road off to the horses💙absolutely loved my horse!
Def dont forget your bug spray!! I got are alive in during the horses😂😂🥲so spray up! This was thrilling. Bring cash for tips! I messed up on that part and didn't have enough cash😮💨i ended up having the driver stop somewhere on our way back to the port but most atms only give our Honduran money. Awesome folks, great tour! Would love to do it again 🤗🥳
5.0 Great experience
Heather_O, July 2025
Our atv guys let us ride out and it was fun!!! Our horse guide Terrell was GREAT!! He explained local customs and was very knowledgeable of any questions we asked!! We loved the experience
5.0 30th anniversary ❤️
tina p, July 2025
Top notch tour guide. Great sense of humor. Knowledgeable about the culture and area. It was easy to connect with the drive. I just didn't like waiting in between activities.
5.0 Fun Time!
Kerseyleigh, June 2025
Very laid back and accommodating operation. The horseback riding was great, but take bug spray! Got bitten by mosquitos and horse flies.
The ATV ride was awesome! through the jungle and on the beach! We loved it! Wear wrap around sunglasses if you have them. The dust was pretty bad.
5.0 Absolutely worth your time and money!
937ryderb, May 2025
It was amazing! Horseback riding in the water, we also opted to do the ATV’s to continue to explore the area and it didn’t disappoint the service, transportation, and excursions were absolutely amazing!!
5.0 Awesome Time
Irma_R, April 2025
We had an awesome experience riding the horses and the ATVs. Justin and his helper where very nice and kept us safe. The driver who picked us up was also great and very responsive on the day of arrival. All was great and we really enjoyed this excursion.
5.0 A day of adventure
Tracie G, March 2025
Explore Roatan was conveniently located close to our cruise port. The staff was very pleasant and accommodating. We had a really great and rememberable time! Highly recommend!
5.0 Loved this tour in Roatan
jodyv144, March 2025
We were on a Royal Caribbean ship but booked our tour separately and it was wonderful. Riding our horses through the jungle then into the water was a beautiful experience. The ATV ride with our guide Steve was such fun. He's great! Ask for Steve on your ATV ride. I highly recommend this adventure. Great Fun
5.0 A great day. We were...
Jimmy_O, February 2025
A great day. We were taken from the port to the excursion and once at the site, my wife and I were taken on our own tour (just the two of us). The ATV guide accommodated our desired speeds and the horseback through the water was such a memorable experience!!
5.0 Book it, you won’t regret it.
Brittaney_M, January 2025
Booked this last minute after already arriving in Roatan, but very glad I did. The meeting point is just a short walk across the street from the cruise terminal exit.
The ATVs seemed to be well maintained and they had plenty of them. It was just my husband and I in the ATV group since we arrived after the first group left. Journey took as through the forest ending up at the ocean to take photos before heading back.
The horseback riding was probably just as good if not better than the ATVs. Our guide Rol was excellent and spoke very good English. He asked as what our experience was and catered the rising pace to our skill level. It was just my husband and I again so we went at a faster pace than other groups since we have been horseback quite a number of times. We went through the jungle to the beach again (different trails that ATVs) and needed up at a beach. We then proceeded into the ocean on the horses before returning to the beach. Having done horseback riding in many countries, this was one of the best.
Book it here instead of the through the cruise; it’s cheaper and a wonderful experience.
5.0 Met all expectations
mikeprice321, December 2024
Great excursion
The people were VERY helpful and accomodating. The meeting spot was a bit sketchy but everyone was so helpful that it all worked out.
Without hesitation would recommend this adventure
5.0 ATV & Horseback
Colleen_B, November 2024
We had the absolute best time on the ATV!! The horses were nice, but honestly would love to see the beach area cleaned up a bit instead of trash piles. However, we had the BEST time on the ATVs and our guide didn’t disappoint once we had proved ourselves as experienced drivers.
5.0 Very private
Micah_N, October 2024
Very private tour. You have to leave the main gate and look for the person holding the Xplore Routan sign
5.0 Entire family loved it!
Stacy_S, August 2024
Perfect adventure!! From the ATV riding to the horseback riding. It is a memory that my family will always love and cherish.
5.0 Great experience for our...
Brandy_h, August 2024
Great experience for our 8 year old. Had a blast and the staff was great with our son who had never ridden a horse.
5.0 Worth doing!
Curiosity728777, August 2024
Loved having the opportunity to ride a horse in the ocean. The trail was short but the guides were good and interesting as we ride along. They were diligent in getting us photos, which was appreciated.
5.0 This trip was awesome!...
Mackenzie_h, July 2024
This trip was awesome! The horse back riding was such a beautiful experience my favorite part was walking through the ocean water. AtV’ing was sooo much fun! It was raining right before we started so it was a veryy dirty ride but so much fun for a good price. Definitely recommend!
5.0 Awesome Adventure Park!
Laura_J, June 2024
Wonderful experience at the adventure park! Special shout out to Andrea at the front desk! She took great care of us! Our ATV guide was awesome, he took us on a ride through lush jungle type terrain. The seashore which was gorgeous! We also did the horseback riding. This too was a great experience attributed mostly to the folks we were on a group with but also to our guides who made it easy to get on and off the horses and were so patient lining up the horses by the sea to take pictures of us group by our family or friend groups. It really is the little things that make these excisions special! Keep up the great work guys.
5.0 Amazing staff and experience
Tasmeen_W, April 2024
These guys were amazing, especially with our kids. When our youngest couldn’t ride, one of their staff lead the horse on a rope for her so the rest of us could go on the tour; even walking in the ocean waist deep. Truly amazing service!!!
3.0 It would be fun for kids
Tamara_L, February 2024
Was not extreme at all. The one guide told us we should tip them 20.00 each and they would take care of us.
Response from Host,
November 2025
Thank you for your feedback. We're sorry to hear the tour didn't meet your expectations and the issue with tipping didn't sit right with you. We take your comments seriously as they help us improve our services.
We're addressing your concerns with our team to ensure our tours reflect the high standards we aim for and to clarify our approach to gratuities.
Please feel free to reach out to us directly. We value the opportunity to make things right and provide you with an experience that truly reflects what Xplore Roatan is about.
Warmly,
The Xplore Roatan Team
4.0 Beautiful and fun, but not extreme. :-)
Ara_M, February 2024
Beautiful horseback ride, the ATV trip was very mild, not extreme as named, but overall staff was friendly and we had a good time.
5.0 Once is a lifetime horseback ride in the ocean!! Amazing service. Great staff!
nconklin23, November 2023
Amazing experience on the horses! The ATVs were a lot of fun ads ell! The guys were amazing and even loaned me a pair of shoes because it had rained and was muddy. Was proactive in picking us up even though we were never able to complete the pick up location question online. Was a huge relief when they called and texted the morning of the excursion.
5.0 Amazing horseback riding on the water!
Sergio_E, September 2023
We had two great guides Dilvert y Santo, on horseback they did a great job, helped us take pictures and told us about the area. Would do it again :)
3.0 Ok excursion, workers very nice
Chris_B, August 2023
Overall it is hard for me to write a good or a bad review. Getting to the place where the excursion was to happen was very hectic, most of it was due to a large group who showed up an hour late to get on the bus with us to the place, however, the inconvenience to my group could have been avoided if the tour operator just put the 6 of us who did show up on time on our on taxi to the place. This large group continued to ruin the experience for us because they did not all pay and continually argued with the workers. Sadly, we could not just be separated from them and do the excursions on our own. If we were able to do that I could write a much better review. The workers were very nice to us and apologized as much as possible for the other people but still did little to accommodate us. The 4-wheelers and horses were similar to what you would expect on a smaller island excursion and similar to what we had used before on other excursions with other companies in other places. However, the trails they had were much better as far as distance traveled and neat trails through the woods up and down hills. We even stopped at a secluded beach while on the 4-wheelers and got to swim and take beautiful scenery pictures. Overall, the workers were very nice I would just verify how many people are going at the same time and try to get a small nice group of travelers.
Response from Host,
August 2023
Hello Chris,
I am fully aware of the inconvenience that your group, my staff and others went through on that day because of guests that behaved in a manner that was displeasing to everyone. It is a very unfortunate event and even though my staff tried to accommodate and please everyone as we have done in the past for countless guests, our staff should have made a few adjustments to make your trip a more pleasant one. Unfortunately all transportation, tours & times were full that day, so there was no availability to separate your party.
From the Xplore Family we send our most sincerest apologies and we do hope to be able to make it up to you in the not so distant future.
Kind regards,
Erick Galindo
Owner of Xplore Roatan
5.0 Super cool friends and family experience!!
Betsy_L, August 2023
Excellent service by the crew Atv and horse back riding. Super cool family and friends experience ..
Response from Host,
August 2023
Thank you for your kind words Betsy.
We are honored to know that you had a wonderful experience with us.
Thank you for recommending us and please visit us again in the near future.