5.0 Great family experience
heatherfW7021IN, June 2026
This was a great family experience. Fun to swing and surf through the rainforest. We loved it so much we signed up to do the zip line tour also. The combo package is definitely worth the admission fee. The staff were helpful and knowledgeable.
5.0 Lo mejor del mundo
neftalim529, June 2026
Came in to do the zipline activity and we ended up doing the adventure trial. Amazing experience and amazing people. Lo mejor del mundo
5.0 Worth it
578zinedineh, June 2026
Experience was really fun ,the people are nice and very chill ,views are sweet. Definitely would and will do again . Book both adventure and zipline tours
5.0 MUST ADD THIS TO THE ZIP LINE PACKAGE
J7900XSkathryns, June 2026
The tour was amazing make sure to ask for Jorge and Ricky! They’re even gave my friends and I authentic Puerto Rican food recommendations. Will come back :)
Response from Host,
June 2026
Hello there!
Thank you for sharing your experience! We're so happy you had an amazing time with us.
We hope to see you soon for more adventure!
5.0 Adventure trial
yosselinm369, May 2026
Had a great experience!!! Super friendly
Response from Host,
June 2026
Hello there!
Thank you for sharing your experience! We're so happy you had an amazing time with us.
We hope to see you soon for more adventure!
1.0 Had shoes and a shirt and we’re still denied service!
ronpS588NH, May 2026
My family of 6 traveled all the way to Puerto Rico for what was supposed to be the highlight of our vacation — a zip line adventure. We had just come from a rainforest hike with slightly wet (but closed-toe) sneakers that we had specifically purchased for the trip. While waiting for our turn, the staff told us our shoes looked like water shoes and refused to let us participate.
We had driven two hours across the island to get there and had no time to return to our hotel and come back. They offered to rent us shoes and socks for an additional $75, which we simply could not afford. As a result, we had to cancel the main activity we had planned and paid for during our entire stay in Puerto Rico.
To make matters worse, they initially tried to charge us a 40% same-day cancellation fee even though we were turned away due to their assessment of our shoes. After some discussion, they eventually agreed to a full refund. However, the damage was already done — this experience completely ruined what was meant to be the highlight of our family trip to Puerto Rico.
Other guests who had just finished zip lining even commented that our sneakers were far more appropriate than the Crocs some people had worn.
I would not recommend this company to anyone. One staff member’s opinion about our shoes cost our family of six the main memory we were looking forward to making in Puerto Rico. Very disappointing.
Response from Host,
June 2026
Hello
We sincerely regret to hear that your experience with us did not meet your expectations and that it impacted your family trip to Puerto Rico. Your feedback is invaluable, and we appreciate you taking the time to share it.
We understand how frustrating it can be to travel long distances and be unable to participate in the activity you were looking forward to. At Rainforest Zipline, our priority is to ensure the safety and well-being of all our guests. Our footwear guidelines are designed to protect our customers and ensure a safe and enjoyable experience for everyone.
While our cancellation policy does state a 40% fee, we understood your situation and issued a full refund. We want to emphasize that these policies are in place for your safety, and all this information is clearly outlined in our requirements, which are also communicated through reminder messages.
We apologize for any inconvenience caused by the inability to find a suitable solution at the moment. We will take your comments into account to improve our processes and communication with our guests.
5.0 Amazing family experience!
Sightsee41082506375, May 2026
Such a fun experience with my family the guides!
Response from Host,
June 2026
Hello there!
Thank you for sharing your experience! We're so happy you had an amazing time with us.
We hope to see you soon for more adventure!
5.0 Awesome tour guides
yeseniad659, May 2026
Ricardo and Jorge were very great tour guides! They were super nice and funny and they showed us everything wildlife that came our way! Super great experience!
Response from Host,
May 2026
Hello there!
Thank you for sharing your experience! We're so happy you had an amazing time with us. It truly means a lot for our team. We hope to see you soon for more adventure.
5.0 Don’t Skip This
864deliay, May 2026
One of the best experiences I’ve ever had. All the employees are so kind and funny! We added the Adventure Trail and it was soooo worth it, the guides taught us about the rainforest wildlife as we walked through. Yan and Ricky are the best. Definitely worth the money!
Response from Host,
May 2026
Hello there!
Thank you for sharing your experience! We're so happy you had an amazing time with us. It truly means a lot for our team. We hope to see you soon for more adventure.
5.0 8th Grade Graduation Activity
603enids, May 2026
I visited the facilities accompanied by 53 students between the ages of 13 and 14. From the booking process to the end of the experience, I would rate it 10/10.
Booking was simple, the service was fast, and responses to my communications were almost immediate. The service upon our arrival was excellent, and the staff’s treatment of the group throughout the adventure was outstanding. When we finished, they welcomed us back with cold water, which was perfect at that moment.
I highly recommend this place and definitely plan to visit again.
Response from Host,
May 2026
Thank you very much Enid for your detailed and thoughtful review. We are truly pleased to hear that your experience, from the booking process through the end of the visit, met your expectations and that our team was able to provide excellent service to you and your group.
It is especially rewarding to know that the students had a positive and well-supported experience throughout the adventure. We also appreciate your recognition of our staff and the welcome refreshment after the tour.
We sincerely value your recommendation and look forward to the opportunity to welcome you and your group again in the future.
5.0 Experience in the rainforest
evelysser2026, May 2026
Jorge and Rogelio had us do a great adventure. Love the experience!! Will definitely be back in Puerto Rico to do this again!
Response from Host,
May 2026
Thank you so much for your kind words! We’re thrilled to hear you had an amazing adventure with Jorge and Rogelio. It means a lot to know you enjoyed the experience and are already planning to come back when visiting Puerto Rico.
We truly appreciate your support and look forward to seeing you again for another great adventure!
5.0 Amazing
jadena262, May 2026
Jorge took amazing care of us he was such a good guide and the owner was amazing as well 10-10 experience!!!!
Response from Host,
May 2026
Thank you so much for your amazing review! We’re very happy to hear that Jorge took great care of you and that you had such a positive experience with our team and the owner as well.
We truly appreciate your 10/10 rating and your kind words. We look forward to welcoming you back for another unforgettable adventure!
5.0 Beautiful day
Explorer53781081168, April 2026
Ricardo and Jorge professional and great lovers of their work kindly educated blessings
Response from Host,
May 2026
¡Muchas gracias por tus amables palabras! Nos alegra muchĂsimo saber que Ricardo y Jorge te brindaron una experiencia tan profesional, amable y positiva. Ellos realmente sienten pasiĂłn por lo que hacen, y tu comentario significa mucho para todo el equipo.
Agradecemos tu apoyo y bendiciones, y esperamos poder recibirte nuevamente muy pronto.
5.0 Best Time!!
FrequentFlier620119, April 2026
We had the best experience! And thee best tour guys!! 10 out of 10 highly recommend!! We will be back
Response from Host,
April 2026
Hello there!
Thank you for sharing your experience! We're so happy you had an amazing time with us. It truly means a lot for our team. We hope to see you soon for more adventure.
5.0 A trail you won’t forget
aleighac2026, April 2026
Rickie (sorry if I misspell that) and Yang did my adventure tour and it was great. I was solo but it just made the experience that much better since I learned so much!
Response from Host,
April 2026
Hello there!
This experience is designed to be enjoyed from scenic forest trails to exciting hanging bridges and so much more. Our crew member also add a fun touch from start to finish. Thank you for sharing your adventure and we hope to see you soon for more adventure.
5.0 Adventure Trail
LFZ_81, March 2026
Our family did the “Adventure Trail” with Yan and Ricky and it was a lot of fun! Yan and Ricky were very knowledgeable and they took the time to point out at different things through the trail (plants, insects, animals). You could see how professional and knowledgeable they are about what they do (we feel very safe) and how proud they are of their land and culture. Thank you!
5.0 Great Experience for Families & Couples!
charlotteeW5437ON, March 2026
My boyfriend and I decided to do the Adventure Trail and it was fun! The guides were great (Jorge was one of ours) and they were funny and made the entire experience even better. They handle clipping in, so if that’s something concerning, there’s no need. Only suggestion is to get a Venmo or QR code for tipping!
5.0 Ton of fun
S421ADalinam, March 2026
My friends and I did the zipline and adventure trail combo. It was well worth the money had a ton of fun on the zipline and even more on the adventure trail. We had Ricky and Jorge for our guides on th adventure trail with us. They were fun and informative about the the surrounding nature
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Advierte trail
nancyaP5196UX, March 2026
Jorge & Ricardo were fabulous tour guides. Very attentive you have fears of highs. Very cool guys!!!
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Amazing!!
Z5342FQalexanderm, March 2026
Was best experiences I had I love P.R this place was so fun! Highly recommend it worth the money and the staff was amazing!! Will definitely be coming back!
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 A Vacation With Friends
kingsS3527RT, March 2026
Honestly, probably the best experience I’ve ever had going ziplining ever in my life. Genuinely being from Puerto Rico, but not living here makes this experiencing even more heartwarming. These people love what they do & truly live it every single day. Simply a beautiful experience all around. From the ziplining to the adventure trail. Excellent.
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Wozer!
691kentk, March 2026
We had such a great time, it wasn't just a walk in the woods. There was surfing, bridges you had to rope into and so much more like the pee pee plant.
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Best adventure trail ever !!
ashleyvK973JW, March 2026
Jorge and Ricky were the best . So informative turning the trail . Educating us on the animals we saw , plants/nature and obstacles . Every step of the way they made us feel comfortable. 10/10 would come back again!
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Great experience
robertgO2733EN, March 2026
Ricky and Rodger were really cool and made experience enjoyable
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Fun Family Adventure
Passenger258223, March 2026
First time experience zip-lining/ropes course and had a wonderful time! Adrian and Ricky were awesome guides. Would highly recommend if you are looking for a family-friendly adventure that gets you out of your comfort zone a bit.
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Adventure, Trail
tylerbY9652EL, March 2026
The staff very friendly and helpful they make you feel comfortable and one of best experiences I had!
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 Adventure trail
D8979RVtamarag, March 2026
it was so fun, not only do you get to do a zipline and a swing and a couple other cool things you also learn a lot about the rainforest and the staff is very nice!!
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 FANTASTIC
853djf, March 2026
fantastic guides with great information and very friendly. would definitely come again
Response from Host,
March 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with us.
We hope to see you again!
5.0 A fun day in the rainforest!
karasP7344KQ, January 2026
We had a great time doing the zip line and adventure course! The guides were friendly and knowledgeable, and we loved the great views!
Response from Host,
February 2026
Hello,
Thank you for your visit. We're so glad you enjoyed our adventure and that you had a great time with our team.
We hope to see you again!
5.0 We had a blast
Extraordinary591924, January 2026
My husband and I had a blast doing the Adventure Trail. So much fun and only a little scary! Jorge and Rob were fantastic guides and we enjoyed learning about the plants and animals around us in El Yunque. A highlight of our trip.
Response from Host,
January 2026
Thank you very much for your review. We’re very happy to hear that you enjoyed the Adventure Trail with our guides Jorge and Rob.
We hope you can visit us again sometime!
5.0 Amazing experience
amyrD124HV, September 2025
Amazing!! They were so nice and let us learn more about the culture throughout the adventure park tour :) would reccomend.
Response from Host,
September 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Zipline & Adventure Trail!
AlexisJ457, August 2025
Our family did the zipline & the adventure trail. We had a blast, and I especially want to shout out Jorge & Ricky, who led my partner and our 3 boys ages 9-11 through the adventure trail. They were super knowledgeable about the local eco system, caring & friendly. Our youngest was a little scared of the zipline and opted out after his first run, but he absolutely LOVED the adventure trail! Might not be as fun for teens but the guides were so great and both experiences were fun and we were well cared for.
Response from Host,
September 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Best experience 10/10
S4445EQkimberlyn, August 2025
We did the adventure trail and since we started Ricky and Yan gave us the best possible experience on our first visit to Puerto Rico, all very fun and my favorite was the rope to get down and the surfboard 🏄🏽 10/10
Response from Host,
September 2025
Thank you for your visit. we're so glad you had a great time at our park with Ricky y Yan. We hope to see you again!
5.0 The Perfect Blend of Thrill and Care!!!!
kennethwE8375SO, August 2025
The Adventure Trail Tour was exhilarating from start to finish! The Zipline was breathtaking, but what truly made the experience unforgettable was the staff. They are PHENOMENAL—welcoming, attentive, and absolutely incredible in every way. Their professionalism and energy made us feel safe, inspired, and excited at every turn. This tour is the perfect blend of adventure and beauty, and I can’t recommend it enough. If you want an unforgettable outdoor experience with the best team imaginable—this is it!
Response from Host,
September 2025
Hello Kenneth, we're so glad you had a great time at our park with our team. You're right, they're incredible and love their jobs. Thank you for your visit. We hope you can visit us again!
5.0 Educational and fun
mikesJ7704JP, August 2025
Jorge and Ricky were fantastic learned a lot and had a lot of fun. They were both very friendly and took extra time make sure we got a great experience.
Response from Host,
August 2025
Hello,
Thank you for your visit. We're so glad you had a great day at our park with Jorge and Ricky! We hope you can visit us again sometime!
5.0 10/10 would recommend and do again
Happiness759160, August 2025
Jorge and Ricky were absolutely amazing. We were the only two on the trip and they personalized it with exploring nature
Response from Host,
August 2025
Hello,
Thank you for your visit. We're so glad you had a great day at our park with Jorge and Ricky!
We hope you can visit us again sometime!
5.0 Best Activity Ever
shalaiav, August 2025
Ricky & Jorge were great!!!! 10/10, they were very informative & fun. :) We did the zipline & the adventure trail. They provide you with plenty of water as well.
Response from Host,
August 2025
Hello,
Thank you for your visit. We're so glad you had a great day at our park with Jorge and Ricky!
We hope you can visit us again sometime!
5.0 MUST DO ACTIVITY IN PR
631polom, August 2025
Jorge and Ricky were amazing tour guides. We did both the adventure tour and zip lining experience and it was amazing. Both Jorge and Ricky were very informative on the adventure tours explaining to us about the different animals and insects and flowers in the rain forest. This was a fun experience with my partner.
Response from Host,
August 2025
Hello,
Thank you for your visit. We're so glad you had a great day at our park with Jorge and Ricky!
We hope you can visit us again sometime!
5.0 Elizabeth & Reina
J4601HRelizabethg, August 2025
Ricardo & Jorge were amazing and super friendly I felt super comfortable and very happy to experience this with them we had a blast together
Response from Host,
August 2025
Hello,
Thank you for your visit. We're so glad you had a great day at our park with Jorge and Ricky!
We hope you can visit us again sometime!
5.0 100% would do go again!
L7382JDjessicae, August 2025
I went with my two teenagers. Let me tell you they didn’t want to do this tour, they thought it was lame!!! By the end both of my kids were smiling ear to ear. I 100% recommend this trip! Even if you have a slight fear or heights (like myself). Our guides were so much fun and taught us a lot about the rainforest!!
Response from Host,
August 2025
Hello,
Thank you for your visit. We're so glad you had a great day at our park!
We hope you can visit us again sometime!
5.0 Adventure trail review
973dpd, August 2025
We did the adventure trail. Fun for families with younger kids. Tour guides were knowledgeable and very friendly. Highly recommend for a quick tour of the rainforest.
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Very Fun & Interesting
ryancA771VE, August 2025
The guides were great!! Was fun to learn about the flora and fauna of the rainforest while doing some fun ropes-course-type activities.
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Zip line and adventure trail
Yesenia P, July 2025
This was a great tour. We did both the zip line and the adventure trail. The staff was amazing all around. Would do this again and highly recommend.
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Zip line and obstacle course
P2077CZvictoriac, July 2025
the view was beautiful and so many activities to do. The staff was very kind and welcoming. there was never a dull moment.
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Very fun and heartwarming
Johnny C, July 2025
It was perfect enjoyed every minute and the tour guides were funny and kind. There is a bar up top and it had good food and cold beers
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 What a great experience
762ilianam, July 2025
The view was great. Had so much fun. They had lots of patience with us and didn't make us feel rushed. Will definitely recommend to anyone looking to have a good time.
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0
U2891IAbriang, July 2025
The views and the guides were amazing I will recommend to come to experience some outside adventure life. Definitely do combo package
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Adventure Park
mjj317, July 2025
Ricky and jorge were the best guides!! The adventure park was amazing, learned so much of the culture and nature. Would definitely recommend & come back again!
Response from Host,
August 2025
Hello,
Thank you for your visit. We're so glad you had a great day at our park with Jorge and Ricky!
We hope you can visit us again sometime!
5.0 Great family adventure
Noah K, July 2025
Excellent adventure for the entire family. Staff was super friendly and helpful. A must do for all ages. My 9 years old son loved it the most but even my 50 years old self enjoyed every minute
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!
5.0 Wonderful and Educational Experience
jadebA4055WX, July 2025
The adventure trail was very fun and educational. The guides created such a friendly vibe and knew a lot about the local plants and animals. They made us feel safe in the forest and while doing extreme activities such as rope bridges and swings. They even gave is recommendations for where else to explore in El Yunque.
Response from Host,
August 2025
Thank you for your visit. We're so glad you enjoyed our adventure. We hope to see you again!